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EFFECTIVE NEED ANALYSIS

Need analysis is an important and critical step in the sales process. In order to close a successful sales
deal, it is imperative to offer products or services based on customer requirements. Therefore, it is vital
to assess the needs of a customer by asking effective questions to identify the underlying need. This
webinar will help sales representatives build rapport with customers and use an effective questioning
strategy to assess the needs of a prospect.

AFTER THE PROGRAM THE PARTICIPANTS WILL BE ABLE TO:

  • Identify and qualify potential prospects effectively

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  • Effectively use body language or telephone etiquette to build rapport

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  • Use positive language and appropriate tone to engage customers

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  • Analyse competition and be aware of market trends before meeting the potential customer

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  • Use a step-by-step strategy while asking questions and assessing needs

TARGET AUDIENCE:

B2B, B2C, Retail, Tele Sales Team

DURATION : 2 sessions of 2 hours each/                                1 session of 4 hours

(Approx)

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