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HANDLING DIFFICULT CONVERSATIONS

DURATION: 2 HOURS

Once you have mastered the ability to handle conflict constructively and come up with a win-win outcome, you can influence others easily. In this session, we will empower you with different influencing styles that can be used based on the situation.

KEY TAKEAWAYS:

  • Use a step-by-step strategy to handle difficult situations to
    come out with a win-win outcome.

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  • Use expressive and receptive approach to influence others

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