HANDLING DIFFICULT CONVERSATIONS
DURATION: 2 HOURS
Once you have mastered the ability to handle conflict constructively and come up with a win-win outcome, you can influence others easily. In this session, we will empower you with different influencing styles that can be used based on the situation.
Use a step-by-step strategy to handle difficult situations to
come out with a win-win outcome.
Use expressive and receptive approach to influence others