CRITICAL CONVERSATIONS

As an employee climbs the corporate ladder, he/she is expected to give feedback to his colleagues or
reportees, deliver bad news, challenge clients or colleagues or simply inform team members about the
changes in a certain project – these conversations are known as critical conversations as they can be
emotionally charging events. Employees need to develop skills to deal with such
situations/conversations effectively. This webinar will help employees approach and manage critical
conversations with confidence and tact.

AFTER THE PROGRAM THE PARTICIPANTS WILL BE ABLE TO:

  • Understand different personality/social styles of team members

  • Modify their communication style while dealing with different personality/social styles

  • Understand the art of giving and receiving feedback

  • Handle critical conversations effectively

TARGET AUDIENCE:

Team leaders to Senior Managers

DURATION : 3 sessions of 2 hours each

(Approx)

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