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CONFLICT MANAGEMENT
The ability to handle difficult situations constructively is critical to business success. Conflict management training enables employees to positively engage either with colleagues or groups, to handle controversial conversations, to deliver difficult news, to express constructive criticism and come out with a win-win outcome.
AFTER THE PROGRAM THE PARTICIPANTS WILL BE ABLE TO:
EVALUATE & UNDERSTAND THE CAUSES OF CONFLICT
UNDERSTAND DIFFERENT CONFLICT HANDLING STYLES AND CHOOSE APPROPRIATE STYLE BASED ON THE SITUATION
HANDLE CONFLICTS CONSTRUCTIVELY FOR POSITIVE OUTCOMES
USE MEDIATION TACTICS TO RESOLVE CONFLICTS WITHIN TEAM MEMBERS EFFECTIVELY
CREATE A HEALTHY WORK ENVIRONMENT BY REDUCING INTER & INTRA DEPARTMENTAL ESCALATIONS
DURATION : 2 DAYS
(Approx)
TARGET AUDIENCE:
Across all levels
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