BEING CUSTOMER CENTRIC

Every industry needs one thing in common in order to run successfully: Customers. Employees who are
customer centric tend to bring in and retain more customers. An outstanding customer experience not
only helps organization increase revenue but also ensures customer loyalty. Therefore, it is vital that

employees are customer focused. This webinar will help employees develop a customer centric
attitude and solve customer problems effectively.

AFTER THE PROGRAM THE PARTICIPANTS WILL BE ABLE TO:

  • Develop a customer centric attitude

  • Build credibility to retain customers

  • Create an exceptional customer experience

  • Handle customers' issues and objections effectively

  • Build long-lasting relations with customers

TARGET AUDIENCE:

Entry level to Mid Managers

DURATION : 3 sessions of 2 hours each

(Approx)

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