CONFLICT MANAGEMENT

The ability to handle difficult situations constructively is critical to business success. Conflict management training enables employees to positively engage either with colleagues or groups, to handle controversial conversations, to deliver difficult news, to express constructive criticism and come out with a win-win outcome.

AFTER THE PROGRAM THE PARTICIPANTS WILL BE ABLE TO:

EVALUATE & UNDERSTAND THE CAUSES OF CONFLICT

UNDERSTAND DIFFERENT CONFLICT HANDLING STYLES AND CHOOSE APPROPRIATE STYLE BASED ON THE SITUATION

HANDLE CONFLICTS CONSTRUCTIVELY FOR POSITIVE OUTCOMES

USE MEDIATION TACTICS TO RESOLVE CONFLICTS WITHIN TEAM MEMBERS EFFECTIVELY

CREATE A HEALTHY WORK ENVIRONMENT BY REDUCING INTER & INTRA DEPARTMENTAL ESCALATIONS

DURATION : 2 DAYS

(Approx)

TARGET AUDIENCE:

Across all levels

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